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Paraphrase if needed. Attribution is optional.
CBA LIVE brings together nearly 1,800 product, digital, and design leaders from banks across the country, from regional institutions to top-10 names. It is where the industry takes stock of where it is going. We attended sessions and spent three days in conversations on the side. Both gave us a fuller picture than either alone.
Whether you were there or not, this is for you. These are the patterns we kept hearing, the capacity pressures, the AI questions, the design gaps, distilled into insights you can apply to what your team is navigating right now. Take what is relevant and use it.
Technology alone will not move this industry forward. AI alone will not create better experiences. It takes human understanding, strategic thinking, and great design to turn all of that into something that actually improves people's lives. That is exactly where we work.
At the end of the day, this is not just about banking. It is about helping people have their financial lives covered so they can live the rest of their lives with confidence, peace of mind, and freedom.
This report was independently produced by Design Squads and is not affiliated with or endorsed by the Consumer Bankers Association.